Professional Summary
Energetic and Engaging Customer Service Representative
(Team Leader) with 3+ years experience resolving complex customer enquiries. Achieved 97% average customer satisfaction rating to date, surpassing team goal and train new employees.
Passionate about building strong customer relationships ,
driving band loyalty , and increasing customer engagement .
Experience
Academic background
Highest Education :
Certification in Diploma of Health Science
(2020)
Additional Certifications :
Certified in Administrative Management
(2018)
Certified in diabetic wound management
(2018)
Certified in The Best Netball Player Representative State Selangor
(2014)
Certified as a Best Debater Representative of Higher Schools
(2016)
Strength and Weakness
Strength :
• Good in decision making
• Problem solving
• Ability to understand other people's view
• Ability to work under pressure
• Open creativity
• Multi tasking
Weakness:
• Trust people very quickly
• More talkative
• Being straightforward
• Sometimes taking decisions very quickly
• I am a bit lazy about which I am not interested
Skills
• Excel (3 years)
• Fluency in coding languages (2 years)
• Systems administration
• Communication / Leadership
• Ability to teach and mentor
• Time management / Team building / Risk Taking
• Decision-making /Task delegation/Goal Setting